Customer Support Team

Your satisfaction is very important to us! We have a team of people ready to help with any problem you may have. If you’ve checked out our FAQ page and Tracking & Delivery Support portal, please

Due to higher-than-normal delivery volume, we anticipate longer queue times than normal throughout the holiday shopping season and encourage you to use our online support if possible.

Online Help

The best way to get help from our customer service team is to do so through our online message portal. Whether you’re adding delivery instructions, providing missing info, have an issue with your delivery or anything else, CS is equipped to help.

Contact Customer Service

To speak to a customer service team member, call (804) 414-2590 during business hours, and someone will be happy to help!

Monday-Friday: 7:30a.m. – 10:00p.m. EST
Saturday: 8a.m.-8p.m. EST
Sunday: 8a.m.-5p.m. EST

Our customer service call center is closed on 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day.

Frequently Asked Questions

Monday-Friday: 7:30a.m. - 10:00p.m. EST Saturday: 8a.m.-8p.m. EST Sunday: 8a.m.-5p.m. EST Our customer service call center is closed on 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day.

Contact your retailer for tracking information.  Your tracking number will begin with “1LS”, “LS”, “LX” or “BN”.

LaserShip delivers packages to residences Monday through Friday between 8 a.m. and 9 p.m. in your local time zone.  

When a delivery is marked as “attempted” it means that the package was loaded onto a vehicle, but we were unable to deliver it to the final destination. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. If you’re disputing that a delivery attempt was made, we apologize.  Please take a moment to check your “ship to” address on your retailer’s website.  If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”.   You package should be attempted within 1-2 business days. We’re unable to make same day reattempts.

If your package is marked delivered but you cannot locate it,  please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”.  This will open an investigation for the package.  Then check your email for more information on the investigation process.  If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit "Track It!" to see the latest status.

We want to help! Please click here to view the status of your package. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. After you submit the form, you will receive an email with a case number for your reference. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps.

Enter your tracking number to begin