Delivery Help

Find answers to many questions you may have while waiting for your delivery.

Need Answers Fast?

Check out our FAQ page. There you’ll find answers to the most popular questions we get asked. Get instant answers about package tracking, delivery help, and more

 

How do I track my LaserShip package?

How do I track my LaserShip package?

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track It!” to see the latest status.

Track a Package
I don’t have a tracking number. What do I do?

I don’t have a tracking number. What do I do?

Contact your retailer for tracking information.  Your tracking number will begin with “1LS”, “LS”, “LX” or “BN”.

Can I change my delivery address once it has shipped?

Can I change my delivery address once it has shipped?

For security reasons, your retailer will need to approve changes to your delivery address. Please contact your retailer.

Where can I add delivery instructions to my order?

Where can I add delivery instructions to my order?

If you have delivery instructions to add to your order please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. This is the best way to communicate instructions to our team and driver. Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days. (If you’re trying to change your address, please contact your retailer – see below for more information)

Add delivery Instructions
My package is delayed, who can help?

My package is delayed, who can help?

If your package is delayed, we are working to deliver it safely and soon.

If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery.

Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.

What does “attempted” mean? No one came to my house, and I was there all day.

What does “attempted” mean? No one came to my house, and I was there all day.

When a delivery is marked as “attempted” it means that the package was loaded onto a vehicle, but we were unable to deliver it to the final destination. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location.

If you’re disputing that a delivery attempt was made, we apologize. Please take a moment to check your “ship to” address on your retailer’s website. If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. You package should be attempted within 1-2 business days. We’re unable to make same day reattempts

Contact Customer Support
What do I do if my package is marked delivered but I can’t find it?

What do I do if my package is marked delivered but I can’t find it?

If your package is marked delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

Submit Online Inquiry
I want to be notified on updates to my package status

I want to be notified on updates to my package status

To receive real time updates on your order through the NotifyMe Program, please track your package and click the “NotifyMe” button next to “Shipment Progress”.  Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt or when the package is delivered.

Get Notified

Online Customer Support

Want to avoid long wait times? The best way to get help from our customer service team is to do so through our online message portal. Whether you’re adding delivery instructions, providing missing info, have an issue with your delivery or anything else, CS is equipped to help.

 

Call Center

To speak to a customer service team member, call (804) 414-2590 during business hours, and someone will be happy to help!

Monday-Friday: 7:30a.m. – 10:00p.m. EST
Saturday: 8a.m.-8p.m. EST
Sunday: 8a.m.-5p.m. EST

Our customer service call center is closed on 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day.

 

For the most accurate status of your package, enter your tracking number