FAQ

1. Package Tracking

For security reasons, your retailer will need to approve changes to your delivery address. Please contact your retailer.

You may request to pick up your package at a local delivery facility by calling our customer service department: (804) 414-2590.

Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

We want to help! Please click here to view the status of your package. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. After you submit the form, you will receive an email with a case number for your reference. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps.

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track It!” to see the latest status.

Contact your retailer for tracking information.  Your tracking number will begin with “1LS”, “LS”, “LX” or “BN”.

Please notify us by filling out our contact form. If tracking says your package is out for delivery, you may leave a note on the door requesting that your package not be delivered.

To receive real time updates on your order through the NotifyMe Program, please track your package and click the “NotifyMe” button next to “Shipment Progress”.  Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt or when the package is delivered.

 

Below is an image of the opt in features available.

If your package is delayed, we are working to deliver it safely and soon.  If tracking only shows  “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery.  Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.

If your package is marked delivered but you cannot locate it,  please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”.  This will open an investigation for the package.  Then check your email for more information on the investigation process.  If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

When a delivery is marked as “attempted” it means that the package was loaded onto a vehicle, but we were unable to deliver it to the final destination. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location.

If you’re disputing that a delivery attempt was made, we apologize.  Please take a moment to check your “ship to” address on your retailer’s website.  If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”.   You package should be attempted within 1-2 business days. We’re unable to make same day reattempts.

LaserShip delivers packages to residences Monday through Friday between 8 a.m. and 9 p.m. in your local time zone.

 

If you have delivery instructions to add to your order please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”.    This is the best way to communicate instructions to our team and driver.  Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days. (If you’re trying to change your address, please contact your retailer – see below for more information)

2. About LaserShip

Yes! LaserShip provides deliveries for Amazon.

LaserShip operates a hub-and-spoke network of more than 60 locations and 4 sort centers that are strategically located close to some of the most highly populated cities in the US. This allows LaserShip to complete deliveries within shorter delivery timeframes than national carriers.

LaserShip has over 2,000 employees and partners with more than 7,000 independent contractors who are committed to improving the last-mile delivery experience. We are a diverse team representing nearly every country and language around the world—and growing every day!

Yes! We are always hiring full-time and part-time employees. To find out about available positions, please visit our careers page.

LaserShip is an independent, regional, last-mile delivery carrier serving 22 states in the Eastern and Midwest United States. Our delivery network reaches about 150 million U.S. consumers.

There are many steps involved in the delivery process. The last mile of delivery (or the final mile) refers to the very last step in the delivery process, when a package leaves its final servicing facility and is delivered to its final destination (typically a residential or business address) by a carrier such as LaserShip.

LaserShip is a leading provider of same-day and next-day delivery services in the eastern and Midwest U.S. LaserShip partners with more than 5,000 independent contractors to make residential and business deliveries for some of the world’s largest retailers using an integrated hub-and-spoke delivery network.

We provide residential deliveries in 22 states throughout the eastern and Midwest U.S. Our network map can be found here.

3. Customer Service

Monday-Friday: 7:30a.m. – 10:00p.m. EST
Saturday: 8a.m.-8p.m. EST
Sunday: 8a.m.-5p.m. EST

Our customer service call center is closed on 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day.

LaserShip’s customer service team can be reached by calling (804) 414-2590.

4. Package Delivery Drivers

Yes! At LaserShip, there are many opportunities available for drivers who are not only passionate about delivering packages, but also excited about providing a great customer experience. Our customers have high standards that they expect contractors to maintain, like carrying appropriate levels of vehicle insurance and having a satisfactory Motor Vehicle Report. Customers expect packages to be handled with care, and depend on people like you to properly reflect their brand. Think you have what it takes? Learn more about package delivery with LaserShip.

We have millions of packages to deliver and have routes available every day! As an independent contractor, you’ll make deliveries out of the comfort of your own vehicle and have access to LaserShip’s proprietary delivery phone application, elli (pronounced el- ee), which allows you to make many deliveries quickly and efficiently. You’ll receive weekly direct deposits of your earnings, and there are always opportunities to grow your business by either increasing the number of packages you deliver or by growing your own fleet as a master contractor. LaserShip currently partners with more than 600 master contractors who own fleets ranging in size to help deliver packages for LaserShip—some of which have been part of the LaserShip delivery team for more than 25 years!

LaserShip partners with safe drivers who are committed to providing an excellent last-mile delivery experience. To begin the process of partnering as an independent contractor, you must be at least 21 years old, have a valid driver’s license, a vehicle, smartphone, vehicle registration, and insurance. To learn more about package delivery with LaserShip, visit our driver page and fill out our form.