The 2020 holiday shopping season was unlike any other. COVID-19 accelerated the growth in e-commerce, leading consumers to do their holiday shopping online and start long before the traditional Thanksgiving period.
The shift to e-commerce and extended holiday shopping season are here to stay, even after the pandemic. Retailers need to act now to prepare for another busy holiday shopping season to ensure they can handle increased demand, meet consumer expectations of faster delivery, and overcome logistics and operational challenges.
Watch our video for takeaways from 2020 and key recommendations to help you set your supply chain up for a successful 2021 peak season.
Click on the image above or here to watch.